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Trends and Innovation

Tableau's new Ask Data software uses natural language processing to enable users of any skill level to more easily search for ...

IT expert William McKnight shares job tips for data professionals looking to prosper in a changing enterprise. His first piece of...

Fueled by big data and AI, demand for data science skills is growing exponentially, according to job sites. The supply of skilled...

Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...

By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These ...

Implementing RPA requires planning and coordination between multiple parts of the business to be effective. Execs at IBM Think ...

To get a handle on its AI strategy, GE is making AI more human: It's creating AI bots and assigning them to managers. Challenges ...

Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI ...

The Presto engine arose as an alternative to Hive for big data queries. Now, the Presto Software Foundation has formed to promote...

Real-time data integration isn't like traditional data integration -- "it's moving, it's dirty and it's temporal," cautions one ...

StoryFit data scientists employ machine learning algorithms to gauge film script scenarios' prospects. They use Import.io tools ...

With ERP implementations, choosing the right or wrong project consultants can be the difference between success and failure, so ...

When it comes to manufacturing, Cummins and Noble Plastics are embracing technological innovation. But with new technologies come...

As factories continue to evolve with the use of innovative technologies, manufacturers must ensure that their workers are ...