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Natural language processing techniques News
February 09, 2021
Nuance acquires speech transcription vendor Saykara, adding the startup's tech to Nuance's arsenal of health IT systems. Meanwhile, Nuance and Best Buy Health execs tout CX benefits from AI.
February 03, 2021
An automated transcription service can help users train their sales staff and stop robocalls. A contact center software vendor included one for free in its platform.
January 19, 2021
Google released AI products for online retailers as the tech giant increases its focus on industry verticals. The new products are designed for small and large retailers.
December 28, 2020
Using RingDNA, online food ordering platform ChowNow can automatically surface insights about what works in sales calls to better coach its sales staff.
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Natural language processing (NLP) is the ability of a computer program to understand human language as it is spoken and written -- referred to as natural language. Continue Reading
Through use cases such as chatbots, recommendation systems and customer relationship management, NLP and AI are playing an important role in enterprise customer service. Continue Reading
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
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The future of gameplay is reliant on the usage and perfection of Emotional AI and its ability to create and emulate realistic and human relationships. Continue Reading
Enterprises are adopting machine learning technologies at rapid rates. In this machine learning guide, we break down what you need to know about this transformative technology. Continue Reading
Learn how image recognition, speech recognition, chatbots, natural language generation and sentiment analysis are changing how businesses operate. Continue Reading
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For the millions of people who are hard of hearing, speech-to-text advancements have improved their ability to complete daily tasks -- but the tech still has a long way to go. Continue Reading
As standardized NLP framework evaluations become popular, experts urge users to focus on individualized metrics for enterprise success. Continue Reading
As AI blooms, marketers and vendors are quick to highlight easy positive use cases. But implementation can -- and has -- gone wrong in cases that serve as warnings for developers. Continue Reading
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Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
Chatbots are hot software in the enterprise, but to maintain longevity and relevance, developers need to take a look at the barriers to entry, interface options and NLP issues. Continue Reading
By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls. Continue Reading