Natural language processing techniques

Natural language processing is the AI technology that allows computers and humans to communicate. Enterprise search and sentiment analysis are among the current NLP use cases. Get NLP tutorials, coverage of NLP platforms and learn about natural language processing techniques.

February 09, 2021 09 Feb'21
Nuance touts CX benefits of AI in healthcare during pandemic

Nuance acquires speech transcription vendor Saykara, adding the startup's tech to Nuance's arsenal of health IT systems. Meanwhile, Nuance and Best Buy Health execs tout CX benefits from AI.
February 03, 2021 03 Feb'21
Automated speech recognition gives CX vendor an edge

An automated transcription service can help users train their sales staff and stop robocalls. A contact center software vendor included one for free in its platform.
January 19, 2021 19 Jan'21
Google launches a suite of retail AI products

Google released AI products for online retailers as the tech giant increases its focus on industry verticals. The new products are designed for small and large retailers.
December 28, 2020 28 Dec'20
Conversation intelligence helps ChowNow meet online order demand

Using RingDNA, online food ordering platform ChowNow can automatically surface insights about what works in sales calls to better coach its sales staff.

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natural language processing (NLP)

Natural language processing (NLP) is the ability of a computer program to understand human language as it is spoken and written -- referred to as natural language. Continue Reading
5 examples of effective NLP in customer service

Through use cases such as chatbots, recommendation systems and customer relationship management, NLP and AI are playing an important role in enterprise customer service. Continue Reading
artificial intelligence

Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Future of AI in video games focuses on the human connection

The future of gameplay is reliant on the usage and perfection of Emotional AI and its ability to create and emulate realistic and human relationships. Continue Reading
In-depth guide to machine learning in the enterprise

Enterprises are adopting machine learning technologies at rapid rates. In this machine learning guide, we break down what you need to know about this transformative technology. Continue Reading
5 AI technologies in business that are making a big impact

Learn how image recognition, speech recognition, chatbots, natural language generation and sentiment analysis are changing how businesses operate. Continue Reading

Learn to apply best practices and optimize your operations.

Speech to text for deaf users aids in accessibility

For the millions of people who are hard of hearing, speech-to-text advancements have improved their ability to complete daily tasks -- but the tech still has a long way to go. Continue Reading
How to create NLP metrics to improve your enterprise model

As standardized NLP framework evaluations become popular, experts urge users to focus on individualized metrics for enterprise success. Continue Reading
Supervise data and open the black box to avoid AI failures

As AI blooms, marketers and vendors are quick to highlight easy positive use cases. But implementation can -- and has -- gone wrong in cases that serve as warnings for developers. Continue Reading

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Building a better conversational AI assistant requires emotion

Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
The future scope of chatbots begins with addressing flaws

Chatbots are hot software in the enterprise, but to maintain longevity and relevance, developers need to take a look at the barriers to entry, interface options and NLP issues. Continue Reading
Automatic meeting transcription records business sessions

By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls. Continue Reading