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Enterprise applications of AI News
August 10, 2018
Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service.
July 10, 2018
OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two.
May 11, 2018
As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros.
October 26, 2017
In an industry not known for being on the tech cutting edge, some are exploring the business value of artificial intelligence.
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A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
Restaurants face a number challenges, including low margins and high turnover, but chatbots in restaurants are helping some chains address these perennial difficulties. Continue Reading
Symphony Post Acute Network is seeing success blending analytics for clinical and business operations, a change compared to how healthcare systems have traditionally used analytics. Continue Reading
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While robotics for automation has existed for decades, adding IoT into the mix has changed the game for the industry. Continue Reading
Enterprises are starting to employ machine learning tools as part of their AI automation strategies, but several key challenges stand in the way of effective usage. Continue Reading
Banks using AI tools are finding that the technology can help them overcome traditional customer service challenges, but barriers to widespread use remain. Continue Reading
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AI and big data analytics initiatives require a broad set of skills, and putting those skills in place often takes teams of data scientists with different strengths. Continue Reading
Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading
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Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers. Continue Reading
For marketing intelligence to explore new frontiers and achieve its ultimate goal, chief marketing officers may find their CRM applications were once developed by NASA and tested in space. Continue Reading
Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading