Enterprise applications of AI

A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. On this page, you'll find information about those enterprise applications of AI and many more emerging uses of AI.

Corporate E-mail Address:
You forgot to provide an Email Address.
This email address doesn’t appear to be valid.
This email address is already registered. Please login.
You have exceeded the maximum character limit.
Please provide a Corporate E-mail Address.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

August 10, 2018 10 Aug'18
Microsoft Dynamics 365 updates add AI features to CRM

Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service.
July 10, 2018 10 Jul'18
OpenText OT2 hybrid cloud EIM platform debuts

OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two.
May 11, 2018 11 May'18
Citrix Analytics service brings hope for better security

As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros.
October 26, 2017 26 Oct'17
Oil and gas IT leaders drilling for AI benefits

In an industry not known for being on the tech cutting edge, some are exploring the business value of artificial intelligence.

Bring yourself up to speed with our introductory content

AI in hospitality industry helps smooth travel turbulence

A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
AI in restaurants takes customer service to the next level

Restaurants face a number challenges, including low margins and high turnover, but chatbots in restaurants are helping some chains address these perennial difficulties. Continue Reading
Data science in healthcare demands dual focus, expert says

Symphony Post Acute Network is seeing success blending analytics for clinical and business operations, a change compared to how healthcare systems have traditionally used analytics. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

IoT and robotics, evolving together

While robotics for automation has existed for decades, adding IoT into the mix has changed the game for the industry. Continue Reading
AI process automation offers benefits, but challenges remain

Enterprises are starting to employ machine learning tools as part of their AI automation strategies, but several key challenges stand in the way of effective usage. Continue Reading
AI in banking industry brings operational improvements

Banks using AI tools are finding that the technology can help them overcome traditional customer service challenges, but barriers to widespread use remain. Continue Reading

Learn to apply best practices and optimize your operations.

Data science skills spawn success in AI, big data analytics

AI and big data analytics initiatives require a broad set of skills, and putting those skills in place often takes teams of data scientists with different strengths. Continue Reading
Reskilling the analytics team: Math, science and creativity

Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
Six secrets of competitive recruiting best practices

If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Designing chatbots with personality-plus and gift of gab

Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers. Continue Reading
AI for the enterprise transmitted directly from Mars

For marketing intelligence to explore new frontiers and achieve its ultimate goal, chief marketing officers may find their CRM applications were once developed by NASA and tested in space. Continue Reading
Four strategies for boosting diversity and inclusion in the workplace

Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading