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Bot technology News
March 06, 2020
Amazon tests neural network bots to help site customers and human agents more quickly identify answers to refund and order-cancellation questions.
March 05, 2020
Financial firms plan to invest more into R&D on AI and plan to deploy advanced AI, like deep learning, within the next two years, according to a new survey.
February 27, 2020
Upwork has slowly been rolling out a customer experience chatbot service from vendor Ada, which it uses in conjunction with Zendesk to help provide customers with support.
January 30, 2020
NewYork-Presbyterian, one of the largest hospitals in the U.S., looked to WorkFusion to automate some payroll processes, including filling out missed punch forms.
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Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
Eno from Capital One is an AI assistant that can give customers real-time banking updates and alerts to possible fraud attempts. In this Q&A, Capital One's VP of conversational AI goes over the basics of Eno. Continue Reading
With Oracle Digital Assistant, users are able to create digital assistants with multiple chatbots that handle different tasks to help increase worker productivity. Continue Reading
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Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters. Continue Reading
RPM Pizza used iCIMS' TextRecruit platform and an AI-enabled chatbot to reach applicants on their smartphones, boosting response rates and hiring speed. Continue Reading
A personalized robot workforce is in the works, thanks to advances in RPA. How should CIOs prepare for the next trend in robotic process automation? Continue Reading
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Chatbots have long been reliant on pre-written responses to common questions. With the incorporation of AI, however, chatbots can take an important step forward. Continue Reading
Incorporating AI in customer interactions enables companies to provide great service, fast. Learn about how businesses can use AI-enabled technology to improve CX. Continue Reading
RPA is no longer comprised of simple chatbots or repetitive programmed tasks. Enterprises are looking at RPA to move up the ladder of cognitive automation. Continue Reading
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Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
Cobots are promising big gains, especially in enterprises utilizing manual labor. However, due to a number of safety concerns, human workers are still at risk. Continue Reading
Chatbots are hot software in the enterprise, but to maintain longevity and relevance, developers need to take a look at the barriers to entry, interface options and NLP issues. Continue Reading