Bot technology

Bots, such as chatbots, use a compilation of machine learning, deep learning, natural language processing and natural language generation to communicate with humans. Learn how to develop and apply intelligent bot technology in the enterprise.

September 09, 2021 09 Sep'21
IBM Watson Assistant tools aim to speed contact center CX

IBM has released new AI capabilities to speed virtual agents and automate more contact center tasks. The vendor also formed a partnership with contact center vendor IntelePeer.
August 26, 2021 26 Aug'21
RPA market booms as enterprises automate with bots

The RPA sector is expected to reach nearly $3 billion this year as new vendors compete with larger established RPA specialists and tech giants for enterprise automation business.
July 22, 2021 22 Jul'21
Amazon updates aim for Alexa everywhere

Amazon's latest Alexa advancements include better support for natural language, interoperability with more devices and support for devices running multiple voice assistants.
June 22, 2021 22 Jun'21
Open source RPA vendor Robocorp raises $21 million

Software automation startup based on open source framework that originated at Finnish tech giant Nokia seeks to challenge bigger RPA vendors with consumption-based pricing, orchestration platform.

Bring yourself up to speed with our introductory content

10 top artificial intelligence certifications and courses for 2021

Numerous AI certifications and courses cover the basics and applications of artificial intelligence, so we narrowed the field to 10 of the more diverse and comprehensive programs. Continue Reading
robo-advisor

A robo-advisor is an artificial intelligence (AI) driven virtual financial advisor. Continue Reading
6 top AI books to read in 2021

Many sources provide comprehensive information on the fundamentals and applications of artificial intelligence, so we narrowed the field to six of the more diverse AI books. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

5 ways AI bias hurts your business

A biased AI system can lead businesses to produce skewed, harmful and even racist predictions. It's important for enterprises to understand the power and risks of AI bias. Continue Reading
The top 5 benefits of AI in banking and finance

The strategic deployment of AI in banking and finance can bring substantial benefits. Learn about how AI tools are transforming financial services and the risks to be mindful of. Continue Reading
Moving beyond NLP to make chatbots smarter

Machine reasoning could help chatbots better understand context, which is crucial to understanding human emotions and formulating emotionally relevant responses. Continue Reading

Learn to apply best practices and optimize your operations.

5 top chatbot features to boost your AI plan

By infusing their chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Continue Reading
How emotion analytics will impact the future of NLP

Conversational agents and chatbots struggle to understand complex human speech, including sarcasm. But that could change as NLP increasingly incorporates emotional understanding. Continue Reading
Transformer neural networks are shaking up AI

Transformers are revolutionizing the field of natural language processing with an approach known as attention. That's just the beginning for this new type of neural network. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

5 reasons NLP for chatbots improves performance

Experts say chatbots need some level of natural language processing capability in order to become truly conversational. Without language capabilities, bots are simple order takers. Continue Reading
Building a better conversational AI assistant requires emotion

Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
Collaborative robots' safety stalls enterprise implementation

Cobots are promising big gains, especially in enterprises utilizing manual labor. However, due to a number of safety concerns, human workers are still at risk. Continue Reading