Bot technology

Bots, such as chatbots, use a compilation of machine learning, deep learning, natural language processing and natural language generation to communicate with humans. Learn how to develop and apply intelligent bot technology in the enterprise.

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Bot technology News

January 30, 2020 30 Jan'20
RPA in payroll automates finance processes for NYP hospital

NewYork-Presbyterian, one of the largest hospitals in the U.S., looked to WorkFusion to automate some payroll processes, including filling out missed punch forms.
January 28, 2020 28 Jan'20
ServiceNow acquisition of Passage AI to boost chatbots

ServiceNow will acquire Passage AI, a startup conversational AI vendor, in an effort to further develop existing conversation capabilities in its chatbots.
January 17, 2020 17 Jan'20
Hair salon uses front desk AI to boost appointments

A hair salon in Florida uses conversational AI to automatically engage clients over text. The bot answers questions and schedules appointments without human input.
December 20, 2019 20 Dec'19
AI vendors to watch in 2020 and beyond

The past 10 years have seen a surge of new AI vendors, and the trend isn't likely to end anytime soon, as investors continue to pour money into artificial intelligence.

Bot technology Get Started

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artificial intelligence

Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
Capital One AI VP discusses AI assistant Eno

Eno from Capital One is an AI assistant that can give customers real-time banking updates and alerts to possible fraud attempts. In this Q&A, Capital One's VP of conversational AI goes over the basics of Eno. Continue Reading
Oracle Digital Assistant unifies use of enterprise chatbots

With Oracle Digital Assistant, users are able to create digital assistants with multiple chatbots that handle different tasks to help increase worker productivity. Continue Reading

Evaluate Bot technology Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Top 2 HR chatbot examples for the experience-driven job market

Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters. Continue Reading
Text recruiting delivers hot candidates to Domino's

RPM Pizza used iCIMS' TextRecruit platform and an AI-enabled chatbot to reach applicants on their smartphones, boosting response rates and hiring speed. Continue Reading
Robot workforce evolves from mimicking tasks to taking on jobs

A personalized robot workforce is in the works, thanks to advances in RPA. How should CIOs prepare for the next trend in robotic process automation? Continue Reading

Manage Bot technology

Learn to apply best practices and optimize your operations.

3 ways that AI can boost customer experience

Incorporating AI in customer interactions enables companies to provide great service, fast. Learn about how businesses can use AI-enabled technology to improve CX. Continue Reading
Using enterprise intelligent automation for cognitive tasks

RPA is no longer comprised of simple chatbots or repetitive programmed tasks. Enterprises are looking at RPA to move up the ladder of cognitive automation. Continue Reading
How Oracle RPA systems can automate business tasks for users

Robotic process automation software can be integrated into Oracle environments to help strengthen business operations by augmenting workers with software robots. Continue Reading

Problem Solve Bot technology Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Building a better conversational AI assistant requires emotion

Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
Collaborative robots' safety stalls enterprise implementation

Cobots are promising big gains, especially in enterprises utilizing manual labor. However, due to a number of safety concerns, human workers are still at risk. Continue Reading
The future scope of chatbots begins with addressing flaws

Chatbots are hot software in the enterprise, but to maintain longevity and relevance, developers need to take a look at the barriers to entry, interface options and NLP issues. Continue Reading