- July 06, 2020
Workers at a logistics and transportation company learn on the job with an autonomous cart, Chuck. The robot teaches employees the layout of the warehouses and where items are.
- June 24, 2020
Robotic process automation veterans at Blue Prism's virtual conference talk business process automation strategies, obstacles and untethering bot deployments from cutting jobs.
- June 04, 2020
In a cost-saving move, Microsoft is ending the employment of dozens of contract journalists in favor of AI systems. It's a risky move, though.
- May 29, 2020
Enterprises should focus on automation to augment their workforces as they recover from the COVID-19 economic downturn, and not lose sight of larger digital transformation projects.
- May 13, 2020
Facebook can now proactively find and flag hate speech better. Meanwhile, the social media giant's AI Research made BlenderBot, an advanced conversational AI system, open source.
- May 01, 2020
After a deluge of Paycheck Protection Program loan applications overwhelmed the SBA's electronic loan transfer system, the agency said it would no longer accept loans filed by RPA systems.
- April 29, 2020
By using AI and analytics, higher education schools can gauge how their students are faring at scale during the coronavirus pandemic.
- April 06, 2020
By using a chatbot from text messaging vendor Quiq, the city of Knoxville, Tenn. can give its residents information on the coronavirus, the 2020 census, and the city's social services.
- March 05, 2020
Financial firms plan to invest more into R&D on AI and plan to deploy advanced AI, like deep learning, within the next two years, according to a new survey.
- February 27, 2020
Upwork has slowly been rolling out a customer experience chatbot service from vendor Ada, which it uses in conjunction with Zendesk to help provide customers with support.
- January 30, 2020
NewYork-Presbyterian, one of the largest hospitals in the U.S., looked to WorkFusion to automate some payroll processes, including filling out missed punch forms.
- January 28, 2020
ServiceNow will acquire Passage AI, a startup conversational AI vendor, in an effort to further develop existing conversation capabilities in its chatbots.
- January 17, 2020
A hair salon in Florida uses conversational AI to automatically engage clients over text. The bot answers questions and schedules appointments without human input.
- December 20, 2019
The past 10 years have seen a surge of new AI vendors, and the trend isn't likely to end anytime soon, as investors continue to pour money into artificial intelligence.
- November 14, 2019
By using Abbyy for OCR and UiPath for RPA, Medline is automating accounts payable. This speeds up the filing of the 2,000 invoices the healthcare distributor receives daily.
- November 05, 2019
At Microsoft Ignite, the tech giant released new updates to ease RPA and AI building across its Power Platform, as well as new capabilities for Cortana within Microsoft 365.
- October 11, 2019
Software from Automation Anywhere, an RPA vendor, was easy for Eastman Chemical Company employees to use at a desktop level to automatically handle daily tasks.
- August 26, 2019
Vendors continue to develop AI in education applications and technologies as students see benefits in using technology in the classrooms and when doing their homework.
- August 15, 2019
As enterprises rely more on conversational agents to power customer service efforts, tech vendors such as IBM and Google steadily develop new methods of training language models.
- July 19, 2019
AI in gaming has evolved beyond automating character and fictional world development. Gaming companies are now using AI to better market to existing and potential players.
- July 18, 2019
By using AI in finance, financial organizations are able to speed processes that otherwise would require more manual input from employees or consumers.
- June 21, 2019
The future of AI in the workplace relies on the successful integration of humans and bots. Retail use cases for cobots point to customer engagement and labor tasks.
- May 31, 2019
Using an intelligent ticketing agent from vendor Broadw.ai, the Broadway production of 'King Kong' can better manage its brand while driving up ticket sales.
- April 29, 2019
Transportation and logistics companies are eying an ever expanding role for AI in their products and services, ranging from safer cars to prompter shipments.
- April 02, 2019
The Abbyy Vantage platform aims to enable customers to infuse intelligence skills and automation into their content-based platforms, including RPA and BPA software.
- February 22, 2019
Google upgrades its cloud-based speech and text products with higher accuracy levels, new WaveNet voice options and support for several new languages.
- January 30, 2019
Project Debater, an IBM AI system, creates viewpoints with the help of people who type in arguments on topics. That may also help drive future business uses.
- December 07, 2018
Most businesses have yet to feel the full effect of AI, as enterprises labor to determine where and under what conditions the technology can most effectively be deployed.
- September 21, 2018
For enterprises looking to introduce chatbots, tips range from testing the bot in many different channels, planning for conversational limitations, and studying successful bots.