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Tableau-VoiceBase deal brings speech analytics data to users
Tableau's partnership with AI speech analytics vendor VoiceBase enables users both inside and outside of the contact center to ...
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NYPD's Patternizr crime analysis tool raises AI bias concerns
The NYPD has rolled out Patternizr, a machine learning algorithm that helps analysts identify crime patterns but highlights the ...
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AWS DCX Competency vets cloud customer experience partners
The AWS Digital Customer Experience Competency for content management, e-commerce, service and marketing automation certifies ...
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Adobe Experience Platform likely to get boost, Adoption Scoring debuts
Adobe Experience Platform (formerly Adobe Cloud Platform) focus of Summit, as analytics, AI and open-data initiatives with ...
SearchCIO
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Comparing chatbots vs. virtual assistants vs. conversational agents
Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the ...
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MIT CIO 2019: Scaling AI and data to build the 'smart enterprise'
The theme of MIT Sloan CIO Symposium 2019 is 'leading the smarter enterprise.' We caught up with event chair Lindsey Anderson to ...
SearchDataManagement
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Why data silos matter: Settling ownership of data issues
Data ownership is still seen as a task for IT -- but that can lead to data silos full of redundant information. Find out why you ...
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Machine learning approaches gain critical mass for data pros
Machine learning will bring change to analytics and data management, said data luminary Michael Stonebraker. Others agree ...
SearchERP
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Oracle makes its ERP financials smarter -- and talkative
At its user conference in Las Vegas, Oracle demonstrated how voice can now be used to conduct complex business actions, including...
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7 critical ERP digital transformation questions CIOs must answer
We've compiled a list of key questions you must ask before embarking on a digital transformation of ERP to ensure that it's ...