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AI drives improvements in customer experience

Customer experience is growing more central to enterprises' digital strategies, and AI is increasingly driving much of their engagement and retention efforts.

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IBM AI product enables visible, scalable AI models

OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using OpenScale to help power its own AI monitoring tool.

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Interpretability has broad benefits for AI projects

Making AI models more interpretable has a wide range of benefits and shouldn't just be thought of as a compliance exercise, experts at the H2O World conference said.

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Digital Worker beta tester's guide to implementing RPA

Implementing RPA to augment your workforce can feel overwhelming. Ditch theoretical application conversations, and read a rundown of one executive's experience implementing RPA.

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